We are so excited you've decided to enroll your dog/cat in boarding and/or daycare services at Stay! The first step is determining if daycare and/or boarding is right for your pet. Please complete the form below and be sure to read and sign the policy agreements below.
The first step is determining if daycare and/or boarding is right for you pet. Below is a list of how our programs can benefit your pet(s) that align with the following:
In consideration for your pet(s), you agree to all the policies, procedures, release, terms and conditions set forth below.
Records showing your pet is on a Veterinarian approved prevention will be needed to enter Stay! (Nexgard, Bravecto, Trifexis, Simparica, Revolution, or Advantage Multi). If fleas and ticks are found on your pet during its stay at Stay!, your pet will be treated and owner will be responsible for the charges of flea/tick medication.
Regular exercise and playtime can benefit your pet in many ways. In order to ensure safety, your dog must attend daycare at least once every 6 months or we will need to schedule another Compatibility Evaluation to make sure your pet still benefits from playgroup with other dogs or if they would be best suited for solo time with staff.
It is NOT healthy for a dog to play non-stop for 6-10 hours during the day. Appropriate rest times are needed to help ensure appropriate play cycles in playgroups and to ensure dogs are not getting overly tired and worn out during the day. Staff use the daycare suites for rest times, lunch, and time-outs. This allows them to rest and avoids any unruly behavior that can lead to jeopardizing the safety of the yard. Suites are also used to keep our active playgroups at an appropriate size. Dogs are rotated in and out of to allow a better number of dogs out at a single time. Staff do an amazing job using our suites to successfully manage their playgroups during the day.
We do our playgroup Compatibility Evaluations by appointment only Mondays - Thursdays. If daycare is wanted during an overnight board, the Compatibility Evaluation must be completed PRIOR to the visit. Male and female dogs over 6 months must be neutered/spayed in order to participate in group play. Keep in mind that our evaluation is not to test your dog's temperament. It is to determine whether your dog will display behaviors that are compatible with our playgroups. We use a very formal evaluation sheet to record behaviors we notice during the day. Dogs that don't do well aren't "bad dogs" - they are simply better suited for our concierge daycare with a staff member, rather than group play. Keep in mind, as dogs become comfortable with an environment their behavior can, and most likely will, change. What we see today is likely going to be different from what we see 3 months from now. If any changes occur we will notify you and discuss options going forward.
You understand and feel comfortable with Stay!'s daycare policies. You also understand the inherent risk of allowing your dog to engage in off-leash play with other dogs. You hereby release Stay!, its agents, officers, subcontractors, and employees, animal owners, customers and potential customers of Stay! from any and all liability for injuries to yourself, your pets, or your property, which arise in any way out of services provided by or as a consequence of your association with Stay!. You understand that there are certain risks involved with off-leash group play including, but not limited to fights, bites, and the transmission of disease. By your signature below, you acknowledge and accept responsibility for these and all other risks and release Stay! from any injuries that might occur, no matter the cause. Should your pet require medical treatment, you authorize one of our veterinarians to examine, prescribe for and/or treat your pet(s). You understand that you assume all charges incurred for your pet and understand that payment is due at the time services are rendered. This agreement lasts the entire relationship between you and Stay! and covers all pets entrusted in our care.
Every canine who stays with us will be let out four times a day and fed twice (once in the morning and once at night). A staff member will maintain the kennels while the pet is in our care and make sure the pet is comfortable during their stay. Boarding dog(s) are eligible to participate in Daycare if the owner requests this at time of drop off and if the pet(s) has completed our Compatibility Evaluation.
Every feline who stays with us will be checked on three times a day and fed twice a day (once in the morning and once at night). A staff member will maintain the condos while the pet is in our care and make sure the pet is comfortable during their stay (i.e. keeping litter boxes clean throughout their stay).
All boarding pet(s) will be allowed to have "Pet Perks" that owners can request and purchase at time of drop off. Those include: Frosty Paws, Canine and Kitty Kongs, and Canine Dental bones.
Pet(s) will be fed in accordance with the instructions provided by the owner with the overnight stay document. We require owners bring food for their pet in a sealed bag, and individually measured out to ensure the pet will have enough for their stay. If owner forgets food, Stay! overnight guests will be fed Hills Canine I/D Low Fat dry food or Feline Sensitive Skin/Stomach dry food that will be charged to the owners account.
Pet(s) will be medicated in accordance with the instructions provided by the owner with the overnight stay document. You must provide the medication in original container with prescription label that matches your instructions. Stay! will not accept medications in daily pill boxes or Ziploc bags. You must provide instructions if your pet takes medications in a certain way (pill pocket, peanut butter, etc) and provide those items.
During your pet(s) stay with us we will provide your pet with clean bedding and bowls daily. We kindly ask that you do not bring items with your pet that are valuable or irreplaceable. Unleashed will not be liable for any lost, stolen or damaged personal property belonging either to you or your pet. If your pet causes any personal property damage to our facility, another guest's property or otherwise, you will be liable for the full cost of all treatment, repairs and replacements.
You understand and feel comfortable with Stay!'s boarding policies. You Fully understand that: (a) There are inherent and potential risks involved with interactions between humans and pets, as well as between pets and other pets, which may result in property damage or bodily injury including but not limited to, permanent disability, sickness or death to human or pet; and (b) There may be other risks not known to you or Stay!, nor readily foreseeable at this time (Collectively, "risks"). You fully accept and assume all risk and responsibility for all risks, including, without limitation, all losses, costs and damages incurred as a result of your pet's participation at boarding, including any veterinarian expenses incurred on behalf of or caused by your pet. "Sickness" includes any illness not limited to Bordetella (Kennel Cough), Canine Influenza, Feline Herpes, Feline Calicivirus, FELV, Bloat, or any other form of contagious disease.
You must pay for all services and products by credit card, cash or check. All payment is due at the time you pick up your pet from daycare or boarding. You give your express permission for Stay! to charge any credit card you provided for unpaid services or products upon the date services were supposed to have been completed. You further agree to pay any collections costs and the cost of any returned or challenged check or debit charges.
Boarding reservations not cancelled within 2 days during NON-peak times will incur a cancellation fee equal to a one night stay or loss of the prepaid deposit.
Boarding reservations not cancelled within 4 days of the arrival date during the PEAK times listed below will incur a cancellation fee of equal to a one night stay or loss of the prepaid deposit.
New Year's: December 30th - Jan 1st
Spring Break: March 23rd - March 31st
Memorial Day: Weekend into Holiday day
July 4th: June 29th - July 7th
Labor Day: Weekend into Holiday day
Thanksgiving: November 20th - 27th
Christmas: December 20th - 27th
Daycare-only reservations must be cancelled at least 1 day in advance (24 hours) or a $19 (half day) daycare fee will be charged to the card on file.
By using the services offered by Stay!, you agree to allow Stay! and any of their affiliates to use your pet's name and any image or likeness of your pets taken while at daycare, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional material. This provision is binding on you, and all of your successors, heirs, legal representatives and assigns.